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TRATON HEADLINE: Dissatisfied Home Buyer Questions Why Traton Homes Attempted to Sell Property that Traton Homes Did Not Own

Given the difficult housing market in the United States, it seems obvious that integrity and customer service would be the main focus of companies that wish to retain customers. Traton Homes seems to be taking a different approach, according to an email message sent to Traton Homes by Paul Mullings, a dissatisfied home buyer.

In that email message, Mr. Mullings "question[s] the integrity and business practices of Traton Homes[,]" given the broken promises and questionable business practices by Traton Homes. Specifically, Mr. Mullings accuses Traton Homes of "attempt[ing] to sell [the Mullings] property that they [Traton Homes] never owned." This, despite holding onto tens-of-thousands of dollars of the Mullings' money.

In exasperation, Mr. Mullings notes: "We incurred significant cost satisfying our part of the purchase agreement, including loan approval and associated expenses, visits to the design center to chose finishes, interest rate lock-in, storage costs of our belongings due to an undetermined closing date . . . just to name a few."

As a result of Traton Homes' unsatisfactory business practice, Mr. Mullings will likely walk away from this transaction. And, Traton Homes will have alienated another potential customer, an imprudent decision given the state of the housing market.

When others have been asked, it appears that Mr. Mullings' experience with Traton Homes is not an isolated incident. Rather, others have questioned Traton Homes' business practices and the integrity of the company.

Reporting for Traton News,

Ingrid Ingram

Mr. Mullings' email message to the real-estate agent for Traton Homes recites, in relevant part:

From: PAUL MULLINGS
To: stevenplee@comcast.net
Sent: Monday, April 18, 2011 9:40 PM

Steve, at this point we are not interested in lot 4 at Holmes and frankly, I am at the point where I question the integrity and business practices of Traton Homes. We have patiently waited for a "signature" for nearly three weeks, and still no signature. We gave Traton a $7500 cash downpayment two months ago, followed by an additional $12,000 in cash for upgrades. All we have to show for the nearly $20,000 earnest money that we put forth is a purchase agreement that has not been initiated on your end. I doubt I will ever understand why Traton attempted to sell us property that they never owned. That said, we will give Traton until COB friday, April 22, to obtain the elusive signatures. If we do not come to closure by then, then we fully expect to be made whole immediately. We incurred significant cost satisfying our part of the purchase agreement, including loan approval and associated expenses, visits to the design center to chose finishes, interest rate lock-in, storage costs of our belongings due to an undetermined closing date . . . just to name a few. I am certain that you will agree that we have been patient and understanding, however, we have reached our limit . . . . I do not blame you for this unfortunate situation. We are in a position to purchase a home now, and the delays that we have experienced are no longer acceptable.


Also, a copy of the letter from Mr. Mullings' real-estate agent to Traton Homes shows:
coldwell_mullings
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